Your ONFLD pieces are delivered with the same care they’re created — thoughtfully packaged and shipped through our trusted global network.
🌍 Global Fulfilment Network
We dispatch from dedicated regional centres to ensure swift, secure delivery worldwide:
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USA & Canada:
Fulfilled from Canada — delivery across the USA and Canada within 7 business days. -
Middle East:
Fulfilled from our Dubai centre — delivery within 24 hours across the UAE, within 7 days to KSA and Oman, and up to 10 days for the wider Middle East. -
Asia & Oceania:
Fulfilled from Jakarta — delivery within 7 days across Malaysia, Indonesia, Brunei, Singapore, and Australia. -
India:
Delivery within 7 days across all Indian states. -
Rest of the World:
Carefully shipped via Emirates Post, DHL, or UPS from Dubai, with delivery times varying by destination.
🚚 Trusted Couriers
We entrust your order to world-renowned partners — DHL, Emirates Post, and UPS — ensuring reliable, traceable delivery across the globe.
📦 Packaging That Protects
Your order is protected in efficient yet robust packaging, designed to keep every piece in perfect condition when it reaches you.
🔍 Order Tracking & Personal Support
From the moment you place your order to final delivery, you’ll receive updates at each milestone via email and SMS. For additional peace of mind, you can also track your order or reach out anytime through our website’s live chat.
💬 Live Chat Hours
Our dedicated team is available 9 AM – 5 PM Dubai Time (GST):
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USA & Canada: 1 AM – 9 AM EST
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Asia: 12:30 PM – 8:30 PM Jakarta/Kuala Lumpur time
🔄 Returns, Made Simple
Items showing no signs of use may be returned for store credit.
💼 Customs Duties
Where required by law, customs duties are the responsibility of the customer. Our packages are lightweight and streamlined, so fees are typically minimal.
📌 Disclaimer
While we work closely with our trusted couriers to ensure your order arrives on time, unforeseen delays — such as natural occurrences or circumstances beyond our control — may occasionally arise. Rest assured, our team remains fully engaged, tracking your shipment daily and following up with our partners until your ONFLD gear reaches you. We appreciate your patience and understanding should any unexpected delays occur.
From our fulfilment centres to your doorstep — every detail is handled with care, so you can move your way, anywhere.
Written by
Team ONFLD
